Lone Working Guidance for Veterinary Physiotherapists

Veterinary physiotherapists often work in varied and sometimes unpredictable environments. Whether attending stables, veterinary practices, or clients’ homes, sometimes at short notice, lone working is a common aspect of the profession.

The National Association of Veterinary Physiotherapists (NAVP) is committed to supporting members in managing the risks associated with lone working, ensuring both professional standards and personal safety are upheld.

What Is Lone Working?

Lone working refers to situations where a veterinary physiotherapist operates without direct supervision or support from colleagues. This typically includes visits to clients’ homes, equestrian yards, or remote rural locations.

While our members are passionate about animal care, it’s important to recognise that lone working can be physically and emotionally demanding.

Key Risks and Challenges

• Animal Behaviour: Animals in pain or discomfort can react unpredictably. Safe handling and restraint can be particularly challenging when working alone.
• Environmental Hazards: Remote locations may have poor mobile signal, difficult terrain, or limited lighting, making emergency response more difficult.
• Client Interaction: Working with unfamiliar clients can present risks, especially when background information is limited.
• Mental Health: Isolation can contribute to stress and burnout. NAVP encourages regular peer engagement and offers support through our Welfare Officer, Sarah Powdrill-Wells. Mentoring and debriefing opportunities are available via our Facebook page and in-person events.
• Personal Safety: Personal safety is paramount. NAVP recommends:
  • Carrying a personal safety alarm to deter threats and attract attention.
  • Using GPS-enabled safety apps for real-time location sharing and emergency alerts.
  • Keeping a live diary or digital calendar with appointment details, accessible to a trusted contact.
  • Informing someone of your whereabouts before each visit, including location, expected duration, and check-in/check-out times.
  • Trusting your instincts — if a situation feels unsafe, it is appropriate to leave and reschedule.

Mitigating Risks: Best Practice Guidelines

1. Pre-Visit Risk Assessment: Gather patient history and assess environmental factors. If conditions are unsafe, it is acceptable to postpone treatment.
2. Communication and Monitoring: Share your schedule and location with a trusted contact. Use live location sharing and ensure your phone is charged and accessible.
3. Safe Animal Handling: Create a calm environment, ensure the owner is present, and use appropriate restraint techniques. If the environment becomes unsafe due to the animal’s behaviour, maintain a safe distance and consider a “hands-off” approach for the remainder of the session, provided this does not escalate the situation. It may also be necessary to enlist the help of another professional, such as a clinical behaviourist, to proceed with rehabilitation. If assessment or treatment remain ineffective and the animal becomes increasingly agitated, it is in the best interest of both the animal and your own safety to leave and reschedule the appointment.
4. Emergency Preparedness: Know the emergency procedures at the facility. Carry a personal first aid kit and confirm one is available on-site.
5. Personal Safety Equipment: Use personal alarms and safety apps. Maintain a live diary and communicate your movements clearly.

Legal and Ethical Responsibilities

NAVP members must adhere to a strict code of conduct prioritising animal welfare and professional integrity. Lone working must never compromise safety. All visits should be documented, and any incidents, regardless of severity, must be recorded.

Members must hold valid insurance, including professional indemnity and public liability, with certificates submitted to the NAVP Secretary annually.

Conclusion

Lone working is a routine and often unavoidable part of being a veterinary physiotherapist. By following best practices, conducting thorough risk assessments, and prioritising communication and safety, NAVP members can protect themselves while delivering high-quality, compassionate care.

For further guidance and support, visit www.navp.co.uk.